We're so confident of our good policies and outstanding customer service that we're willing to put it in writing, and we stand behind it. Years ago, we even created a logo to display the commitment we have towards customer service. We proudly display this pledge:
We're located in a beautiful rural area of South Central Texas to serve you best!
We don't rip you off, or price gouge. You receive an estimate to start, and you are updated every step of the way with phone calls and/or e-mail, along with photos of work being done. You are invoiced in detail, shown in blocks of the time spent at each work segment, as taken directly from computerized time cards we enter directly after work is performed. This is done at least twice daily or before we switch to another project. We list all work done to your vehicle, including trivial items that don't significantly add to the amount of time spent, or which were performed at no charge to you. This is done so that you have an understanding of everything that was done on your vehicle.
Our parts purchasing policy is unique. We do not upcharge. If we receive a discount because of our affiliations, we pass that savings on directly to you. We work with many distributors who sell to us at discounted prices. Find out more about our parts purchasing policies on our website. The bottom line is that we try to save you money wherever we can and this includes the purchase of parts for your project!