Tuesday, May 1, 2012

8th Anniversary Customer Appreciation BBQ

We would like to thank all of our customers, friends and vendors for taking part in our April 21st, 2012 Customer Appreciation Celebration at Motorheads Performance!  Guy and I were so pleased that so many decided to attend the celebration of our eight (8) years in business in Leesville, Texas.

The authentic Texas Barbeque was a huge success, with everyone enjoying the tremendous food, the fabulous weather, and best of all, the company of fellow classic car enthusiasts, several of whom brought their rides for all to enjoy!  For many, it was the first time to share stories and get to know other Motorheads' customers. Many commented on feeling like they belonged to a big "family", and plans for a future event seem definite!

We were happy to have the opportunity to give back to all those who have made Motorheads Performance possible. It was so nice to hear how the little things (the extras we like to throw in for each and every customer) we do for our customers is appreciated. It gives us the drive to continue our mission of bringing affordable and quality repair, maintenance and performance services to those who have a love for their classic cars and trucks, to all those who enjoy learning about their rides, and who enjoy driving their rides!  We thank everyone who makes this possible.  We enjoy what we do, and we enjoy getting to know you, your family, and your friends.

Thank you!

- Andrea & Guy, Motorheads Performance

Thursday, March 1, 2012

Be Wary of Review Sites Which Encourage Complaints!

Motorheads Performance proudly displays our policies. Since 2006, our classic car customers have received a "Welcome Kit" which outlines not only all of our policies, but what we need and expect from our customers, AND most importantly, what you (our customer) can expect from us. We're so confident of our good policies and outstanding customer service that we're willing to put it in writing, and we stand behind it.  If you have any questions or concerns, we want the opportunity to discuss them with you.

Years ago, we even created a logo to display the commitment Guy and I have towards customer service. We proudly display this pledge:

Please consider the validity of some review site comments carefully. When you "Google" us, you may see reviews written about Motorheads Performance that are alarming. Don't be fooled. These were written by a single person on sites like ShamScam, RipoffReport, ComplaintsBoard and others which ATTRACT troublemakers and those who deliberately set out to harm others and misrepresent facts. These sites appeal to them because the sites boldly state that they will NEVER remove them (even if there are false statements).

Now that it's been almost a year since this single person started his campaign against us, we decided it was time to tell our story, which is the intent of this article.

The funny part of this (if one can find a funny part), is that once these cyber bullies post a negative review, these "scam" sites solicit for the impacted business to contact them to PAY to have the falsified reviews removed! They're actually preying on the very companies the reviews are violating. And, we're talking thousands of dollars they'll charge you to do what they can to remove the reviews. The more reviews you have, the more money they charge you! Talk about a scam! One site revealed to me that they've sued other like sites for copying their reviews and pre-dating the review so that it appears higher up on Google results! They're even in fights amongst themselves for the high dollars that these negative reviews represent to them!

This single reviewer, who goes by dozens and dozens of different user names (sometimes more than one on the same site so it looks as if there are more than one agreeing with each other) claims that Guy Algar is not ASE certified for example. Guy holds 5 ASE certifications. He claims we are not certified in areas of service (painting, machine shop, etc) that we do not perform work in - WHY WOULD WE hold certification in these areas?  Dozens of mis-statements. He uses words like "allegedly" and "my opinion" to try to skirt around defamation and slander.

His latest reviews on the “scam” sites actually attack the fact that we have horses!  Really!!  We have had horses for almost twenty years…long before coming to Texas! And they’re not million dollar race horses, they’re simply pleasure horses and “rescues”. They are part of our loving family. I can’t even venture a realistic guess of how many people have horses in Texas!  It’s unbelievable that this would be a source of implied wrong-doing or have anything at all to do with Motorheads Performance!

How can the fact that our shop is in a beautiful, rural area of South Central Texas be BAD? Is our welcoming, relaxing, home atmosphere a BAD thing? We don't have a sign because we don't encourage passer-bys. We value the safety it provides us and our customers! Yet these are all things that have been implied as somehow "BAD"!  Our shop is professional. We have three auto bays and a machining area in our main shop building which is an oversized, fully enclosed garage. We also have two other buildings we utilize for parts, storage and work areas. We have and use professional tools and equipment that help us do the job right! We have the training and expertise to do the job, and we have the ethics to do the job right the first time.

Almost all of the legitimate review sites including Yelp, SuperPages, YellowPages, CitySearch and MANY more have REMOVED this man's reviews for VIOLATION of their Terms of Service (i.e. false statements, defaming an individual's reputation, mentioning a business he had no interactions with, etc). Even his own internet service provider, Yahoo, removed his reviews from their sites for violating their TOS! He posts - they remove - he posts again! He has used over 30 different user names and 14 different e-mail addresses to create negative reviews, which in itself is a violation of internet TOS! This has been going on since March 2011!

This person was not a classic car customer of ours. He has never been inside our shop (work on his trailer was performed outside), or our two other shop buildings, yet he implies we do not have the proper shop, tools or equipment. He does not know what our standard practices are. He is a bully who is also attempting to destroy the good name of other shops in and around the San Antonio area, and even an apartment complex!  Read the reviews on Good Ol' Days Garage, and its owner Tommy Eure, and you'd be shocked to see how he too, was personally attacked by this same person. As an Alderman and volunteer firefighter in his small community, both Tommy and his family were viciously defamed. His fight has been going on for over two years!

Most people would stop after writing a bad review or two to vent their dissatisfaction - then they would get on with their life! We did work on a badly damaged trailer, whose manufacturer had gone out of business for this man. We initially informed him that we no longer did work on trailers, yet he claimed he could not find anyone willing to do the repairs, and we wanted to help him. We did a great job on the repairs, and accommodated his requests for many additional items to be repaired or fabricated for the trailer beyond the initial scope of the job, and he was informed every step of the way with e-mails, phone calls and photos. The add-on's are why his end cost was above the initial estimate for his project.

As is customary, we did not upcharge him for parts we purchased, (our customers pay what we pay, even when we receive dealer discounts). Shops typically upcharge (or have a profit margin) of 100% on parts. We do not charge for a trip to pick up "a bolt" as he asserts. We wouldn't waste the gas or the loss of shop time!  We made 4 separate trips to pick up parts on this project, and only charged for 1 single trip at $35 (this is far less than what shipping of the fenders alone would have cost!!!).

We designed the job for HIS best-interest. We suggested and fabricated bolt-on fenders and parts rather than welded in place, so that if the trailer was again damaged (a BIG concern of his), the repair would be something he could even do himself! Our labor charges, which were below average for classic car repairs, and at average for trailer repairs, were fair and we even threw in many "freebies", yet he complained when we charged him a small design fee (15 minutes, even though the minimum is usually 1 hour) so that holes we drilled on our press lined up perfectly for a custom spare wheel support (necessary because the rims were not standard for a trailer and an off-the-shelf bracket would not work)! Necessary because no off-the-shelf bracket would work for his trailer. This is just one example.

We received many e-mails from him exclaiming keep up the great work, and what a great job we were doing right up to and including when he received his final invoice for the labor portion of the job, after which he recanted and did not want to pay. We reached out, suggested and made a compromise at which, when finalized, he stated he was satisfied, yet he now persists on trying to slant the facts and find fault. This is a person who looks for fault and will never be satisfied if he always feels people are out to rip him off. To a company like ours who prides themselves on quality work at affordable prices for our customers, it's a very bitter pill to swallow, but we will not let it deter us from our passions to help others who enjoy the classics.

A recent round of complaints focused on our large website, which he must have read from page to page looking for anything and everything "wrong". He found two faults in the way we had worded our associations with Eckler's and our being InstallPRO members on one page of the site rarely updated. We mistakenly stated "certified dealer" when it should have said that we are an Eckler's "dealer". In the case of InstallPRO, we were a member of their team of installation professionals. They had apparently ended the program and hadn't notified all of their professionals, as they admitted in a letter to us following this person's call to them! Mistakes are made. We immediately corrected the errors and publicly thanked this person for bringing the mistake to our attention.

Yet he still makes false claims, like stating that Corvette Fever, is no longer in business (they simply merged with another publication that the publisher has - as many publishers have done in these tough economic times). They still have an internet presence, and it still shows that for four years straight, Motorheads Performance was listed in their list of top Corvette shops in the country! This distinction was based on votes from their readers, yet he implies that because Corvette Fever did not visit our shop, (I'm sure they don't have the budget or time to visit a hundred shops across the country!) that we somehow misrepresented the award. The list goes on...and on....and on. Falsehoods and misrepresented facts that imply wrong-doing.
NO, we don't rip you off, or price gouge. You receive an estimate to start, and are updated every step of the way with phone calls and/or e-mail, along with photos of work being done. And, you are invoiced in detail, shown in blocks of the time spent at each work segment, as taken directly from time cards we enter directly after work segments are performed at least twice daily or before we switch to another project. We also list items which were at no charge so our customers have an understanding of everything that was done on their vehicle. Unfortunately, this person has had difficulty interpreting invoices! He certainly never mentions the money we saved him, or the no charge services we gave him!

We had a customer who was due to bring her classic car to us call us upset after reading some of his reviews. Why did we not respond to him and give our side of the story, after all, "this is what they say you're supposed to do"?  The answer is simple. This is NOT your average person. Early attempts to do so just unleashed a flood of even more vindictive and vicious attack from him. We decided it best to let the internet sites themselves be the judge, which they have been. They have deleted his reviews, (visit our listing on Yelp, and you'll see six different attempts he has made - they're all marked "REMOVED due to Violation" of their Terms of Service. 

Obviously some potential customers will be deterred from giving us the opportunity to help them. Perhaps they're not the type of customers who would make a good match for us anyway. We may never know. But, for those who do get to know the incredible knowledge of classic cars that Guy Algar has, the passion for what he does, and the fortitude of doing a job right, they will appreciate the attention and respect they get from Motorheads Performance.

Customers who have interacted with Motorheads Performance know better. They know the truth and refer their friends, family and others they meet. We deliver quality services at more than fair prices. Schedule a visit to Motorheads Performance and see how different we are!

Friday, February 17, 2012

Motorheads Performance Earns "Circle of Excellence" Award

Motorheads Performance is pleased to be included in merchantcircle.com's "Circle of Excellence". Merchantcircle.com is a leading a business networking and review site.

The MerchantCircle Circle of Excellence honors businesses recognized for outstanding service. Motorheads Performance has received significant compliments and great reviews from customers, neighbors and businesses throughout the MerchantCircle community, and just earned the MerchantCircle's Circle of Excellence!

"Thank you" to all of our valued customers who make this all happen. We're so pleased to be named to this group of business which strive for excellence in customer service and quality work. We also want to extend thanks to our business friends and our network connections! 

"To receive acknowledgement for the hard work we do to maintain quality customer service at fair and reasonable prices is fantastic," says Guy Algar. "We don't take this for granted and work hard to earn the respect and trust of everyone we come into contact with each day in our business. It's so great to have others take notice of the job we do in our classic car repair shop. We've just celebrated our eighth anniversary repairing, upgrading and restoring classic cars and trucks. We love helping our customers get their dream car fixed right at a reasonable price."

Tuesday, February 14, 2012

Motorheads Performance Earns Distinction of Top Merchant!

Motorheads Performance has earned the honor of being awarded Top Merchant by merchantcircle.com!We're pleased to be a member of this great community of businesses across the country.

Participating businesses can earn this award for being active within the merchantcircle.com network, answering readers questions, writing articles, posting pictures, connecting with fellow merchants and being active in their forums.

Guy Algar and I would like to thank everyone for their support of Motorheads Performance!

Wednesday, February 1, 2012

Take Care In Labeling An Automotive Problem


As an active member of MerchantCircle, Guy Algar and I receive automotive questions from members looking for help, and we're happy to answer those that are within our area of knowledge and expertise. When answering a question this morning, it made me realize how much of a problem terms or expressions can be. We all experience this in our everyday life. Someone refers to something in an unfamiliar way, and we can miss the entire meaning, or worse. When dealing with automotive issues, it occurs to me that this can be especially problematic.  Take today's question, "What is a dead "miss" in the transmission?"

Manasquan Transmission & Clutch responded correctly that there is no such thing as a "dead miss" in a transmission.  I went on to reply:

A "dead miss" does usually refer to an engine event. A "dead miss" is basically a cylinder that does not fire. It is not an intermittent miss or a weak cylinder, but rather a complete "miss" in the firing sequence...no action at all....pretty much a "dead" cylinder.

A dead miss can affect the way your transmission shifts because your transmission shifts according to how much throttle it receives. If your engine has a dead cylinder (there are several reasons this could be happening including bad spark plug, bad spark plug wire, bad distributor cap or rotor, bad coil pack, or even if your firing order is off) you'll need to use more throttle (gas pedal) to obtain normal power. With a "dead" cylinder you will also probably be getting poor mileage and lack horsepower. All the gas going into the "dead" cylinder comes out the tail pipe because it's not getting burned. If you pull each spark plug out you'll see that one will be black and fouled, and this will be the cylinder with the "dead miss". You will want to buy new plug wires and spark plugs at a minimum, and you may need to consult with a shop that performs quality tune-ups for your year truck.

All that being said, the "man" (you didn't mention whether you took your truck to a transmission shop, general repair shop, or a friend!) may have been referring to your transmission "missing a shift", in which case it would indicate a transmission problem. Let's say you have a three speed transmission and when you shift from first, it skips second and goes directly into third gear. This would indicate that your transmission is "missing a shift", and repairs can be performed to fix this.

You should ask for more details on what precisely is meant by "dead miss" in your transmission, and what he is recommending as the remedy; transmission rebuild, replacement, or repair. If you cannot get answers that make sense to you, get a second opinion.

Motorheads Performance specializes in cars and trucks of the 1920's through 1970's. Answers provided are based on our experience with these vehicles. We wish you luck with your repair.

We have to realize that not everyone uses the same language when it comes to labeling a problem. They may not even use the same terminology when  explaining what can be done to FIX the problem! As much as we all try, we're bound to make mistakes that can confuse others. With everything going viral, and information on just about everything available on the Internet, we're bound to run into problems every now and then. Regional dialects, slang terms, industry jargon, verbiage and just plain errors can cause confusion.

In the case of the truck owner who asked the transmission question, this could very well be what lead to his needing to ask more questions. We, as responsible specialists, should take the time to make sure that our customers understand their problem as well as the repair we are suggesting and why we're suggesting it!

My best advice to consumers is to keep asking questions until the answers make sense to you. Find a mechanic or technician who seems knowledgeable in the area of trouble you are having. Ask if they have dealt with this before, and how often they encounter it. If it is a large repair, consider seeking a second opinion. Do research on the problem using the terminology they've given you, but keep in mind that there is also a lot of mis-information on the Internet, and not everything you read is accurate or true. If you're dealing with a newer vehicle, consider diagnosis by a dealer (usually for a small fee), even if you do not end up having the work done there. Half the battle is proper diagnosis - the other half is fixing the problem correctly the first time!

Thursday, January 19, 2012

2012 Classic Chevy Event & Cool Raffle

I wrote about this in our sister blog, but wanted to be sure to reach as many of our friends, customers, and vendors as possible to share some news about a project with a very worthwhile cause.  Our friends at Central Texas Classic Chevy Club in Austin have been working on a club project, for a huge event they're planning and hosting this May. As we can attest from our own experience, organizing an event like this is no small task, and we're calling on our community to help CTCCC out and make this event a success!


Lone Star is the club's single largest annual show/event! Every year, one of several Texas based Classic Chevy Clubs hosts the car show in their city. Classic Chevy's from all over Texas and surrounding states participate. This year, the Central Texas Classic Chevy Club is hosting a Statewide Chevy Convention in San Marcos at the Embassy Suites on IH35. The event is called " Lone Star XXX". The event will take place May 4-6, 2012.


The club's project for this event was the construction of a 1955 Chevy Couch, complete with working lights, and stereo. The couch is completed and is currently on display at Dicks Classic Garage in San Marcos. Dick's Classic Garage is part of the Central Texas Museum of Automotive History. This couch was 100% constructed from a real car and was made from contributions for this effort. Check it out:


100 % of the sale of raffle tickets will be turned over to the Laity Lodge Free Camp for Children.  Central Texas Classic Chevy Club will not receive one cent from this raffle. It is our way of giving back to the community. Dan Bowen, President of CTCCC, says, "If you have time, please go see the couch at Dick's Garage in San Marcos and buy a raffle ticket for this well worth cause." The tickets are only $10 each or 5 for $40. All ticket sales are tax deductible.

For more information about the event please visit Central Texas Classic Chevy Club.  Guy Algar and Andrea White of Motorheads Performance are pleased to support the cause, and encourage others to as well.

Tuesday, January 17, 2012

Using The Right Equipment

Using the proper equipment for a repair, fabrication, or modification is essential. At Motorheads Performance, we use tools and equipment on a daily basis, and know the importance having and using the right tools.  We rely on these like we rely on our own hands, and have invested a lot into obtaining the equipment and tools we need and use each and every day.

Not only will the right tools save you time, they help prevent damage to your precious vehicle, especially your stock parts and pieces. It disheartens Guy and I to see how often we get projects that someone else has worked on and see the hack jobs that have been done because the wrong tools were used, or were used incorrectly (we'll address specific examples in upcoming articles). Many tools and pieces of equipment are made to perform very specific functions, ensuring that that particular portion of the job is done correctly and safely.

Because purchasing these tools is expensive, we know it prevents many do-it-yourselfers from using the right equipment. Most homeowners do not get visits from their local Snap-On truck like Motorheads Performance, and not everyone can afford the top quality mechanics tools they sell. However, a household tool kit is not designed to accomplish the job, and if you do attempt this, you'll soon be in over your head. Many resort to taking the wrong steps or using the wrong tools when they're in this predicament. This often results in poor results, damage to parts, and even getting hurt yourself.

While some tools can be rented from auto supply stores such as Advance Auto, O'Reilly Auto Parts or AutoZone, it is important that you receive instruction on the proper use of them. Not all tools are available, and undoubtedly, if you intend to do classic car repairs or classic car restoration work yourself, you will need to make a substantial investment in tools and equipment that is designed especially for the type of work you're planning.

Local stores such as Northern Tools, Sears, NAPA and others will have the basics of what you may need for repairs. If you're looking to do body restoration work, you'll need to look at Internet sites like Eastwood and others that sell quality products. Blast cabinets, welding equipment, drill presses, chop saws as well as specialty tools like pullers, etc. will quickly eat through your restoration budget, and you will need to consider these costs when planning your project. Our best advice: do not attempt a classic car repair or restoration project without the proper tools and equipment.

Wednesday, January 4, 2012

What You Need To Know In Planning For Classic Car Repairs & Restorations

At Motorheads Performance, we receive all sorts of calls from classic car owners wanting anything from simple repairs to performance upgrades and restoration services for their hot rod, street rod or muscle car.  We might be looking at repairs or upgrades where costs are sometimes easy to establish.  Complex repairs and restorations are often much harder to pinpoint, but you can do a lot to ensure a good experience.

Before you even start making your way through finding a shop - one that offers the types of services you're looking for, and you feel comfortable with the shop's knowledge, experience, and policies - you need to take a hard look at your end of the project so that there are no obstacles or surprises later on.  Adding to the initial scope of any project will end up costing you more than you anticipated, and sometimes leaves you unfairly blaming the shop for your overspending. Guy Algar and Andrea White offer suggestions to customers looking for a "fair shake" at a classic car repair or restoration shop. 

First, carefully consider ALLyour wishes for your ride. Everything should be thought out, especially if the project is going to be done in stages. Your bottom-line budget can be affected greatly by some of the choices you make. These are questions you should ask yourself:

Specifically what do I want?   More horsepower, better handling, need to correct a problem?

What is important to me?   Do you want a great looking ride to impress people?  Performance, horsepower or handling? A great sounding engine?

What am I going to use my ride for?   Do you have the need for speed and want to do some casual drag strip racing? Do you want a daily driver? Do you want to do short or long cruises?  Show your car?

What time frame am I looking for?   Do you have a specific deadline?  How flexible are you?

What can I afford to spend?   This is always a tough one, but please be honest with yourself, and the shop you eventually contract with. You want and expect the best from them, so put your best foot forward and be open and honest about how much you're willing to spend. 

What are things I should wait on?   This is anything that you feel cannot be accomplished within your budget! It doesn't mean you can't talk to your shop about it, but you should have realistic expectations about whether you can afford to do it.

The more specific you can be (and don't be afraid to be completely honest with the shops you talk to) the better your chance for complete satisfaction...within your budget. Once you've done your homework, and have given your project a lot of thought, you can now talk to shops and get an idea of what they recommend for your vehicle. This will give you an idea what type of emphasis the shop places on their work (i.e. do they favor traditional/stock restoration, custom fabrication, or the latest "bling" available?). Your choice should be one that is close to your own preferences, and also what you're trying to accomplish (custom work, repairs, performance, racing, classic restoration, etc.).

Be wary of shops which over-inflate the value of your vehicle so you'll feel better about the costs of your repair, upgrade or restoration! We tell all our customers that the first and fore-most reason for spending money on your ride should be for your love of the vehicle. With the crazy ups and downs in classic car values - recently more down than up - and the amount of money that it typically takes for a restoration or a major performance upgrade, you're usually lucky to break even on a project if you're restoring or upgrading it for resale. If you're doing it for the enjoyment of the ride, or the sentimental value of the vehicle, you're in it for all the right reasons. We've had customers come to us with stories of how a shop told them that their car was worth two to three times it's actual worth! It's something we're all afraid of, but taking the time to prepare will help you avoid these pitfalls.

Shops simply don't "quote".  Many shops do not even provide "estimates" anymore, and may provide only a loose "ballpark figure". Please understand that there is a difference between a "quote" and an "estimate". Those that do provide "estimates" have pulled together a list of needed parts, and have a rough idea (or estimate!) of how long the project will take, but realize that there are unknowns which may cause the price to rise or fall above or below the estimate!  Using standardized repair time estimates do not work when dealing with classic cars.  Remember, you're repairing a vehicle that is over 25 years old. It is no longer a simple repair!

There's no such thing as a $2,000 paint job anymore (unless you're looking for something that'll most surely involve hiding Bondo... and paint that could slide off the car within 6 months). Costs of paint itself can be $1,000 and it usually takes a minimum of 100 hours to properly prep a car for paint. Most classic or antiques cost $6,000 and up for a decent paint job, and a show quality paint job can cost $15,000 or more. If body work is required, costs are certain to be more than the average modern car.

Labor is generally THE most difficult part of a repair or restoration to justify to customers. Such a large part of the total cost is labor. Most people have no idea just what is involved in completing the task. Sometimes engine restoration or upgrades are easier since a good chunk of the cost is the actual price of the parts, and there are usually low-end and high-end alternatives which gives you much more flexibility when putting your "ideal" car or truck together.  As a general rule of thumb, expect to spend approximately the same amount in labor as you are spending for parts!

Going into your project with a realistic idea of cost is essential. You don't want your shop to cut corners at the end of the job because you've spent your limit. And you don't want to owe the shop fees you cannot pay for. Shops will not release a vehicle until all invoices are paid in full.  Labor is the time it takes to do the job. While a professional shop can generally get the job done a bit faster because they have the proper tools and equipment, it still takes time. Restorations can typically take a do-it-yourselfer 5-10 years to complete. Cutting the time to several months to a year is one of the big reasons why owners turn to a professional shops. Another reason is that, more times than not, you will come across something on your at-home project that you don't have the experience or know-how to do yourself, don't have the equipment to do yourself, or it is something that you find you simply don't like doing.

Once you've decided on all the components of your restoration - engine work, induction system, exhaust system, interior, exterior, wheels, suspension, steering, brakes, heating & cooling, etc. - and have an idea what each will cost, form a final plan by cutting or modifying where needed so that everything fits your budget. It's always a good idea to add about 10-20% additional for unexpected surprises which always seem to crop up in any type of project. Remember - an estimate is just that...an ESTIMATE.

At Motorheads Performance, we try to give as accurate an estimate as possible, given unforseen parts failures, or some evil lurking in the engine which we cannot possibly know about until we attempt to fire her up. The shop you've decided on will give you a timetable where they'll be able to take in your project, and also give you a rough idea of how long it will take to complete the job. Shops have different policies on how they handle payments, and it is a good idea to make sure you are very clear on how payments and/or billing is handled. At Motorheads, we get clear agreements at the start on whether this is a complete start-to-finish all-at-once restoration which usually requires a deposit and payment of the initial parts order, or one that is to be budgeted out over time (i.e. $1000 per month, etc).  As a matter of fact, you'll get a copy of our policies where everything is spelled out in detail, including what we expect from you and what you can expect from us!

Once you have these details worked out, stick with your plan! I cannot emphasize the importance of this enough. One of the most difficult things for a shop to deal with is a change in direction when the job is already well underway. Second-guessing, or adding "what if we do this" to the project can stop a project in its track and derail much more than just your project. Projects are painstakingly planned out and the slightest delays (such as a part not arriving on schedule, coming in damaged, a hold by the customer, or a hold by the shop due to slow payment or non-payment when an invoice is sent) can mean throwing the schedule off for each and every vehicle. If the delay is more than a few days, it means that your project can get bumped off the schedule for weeks or even longer, since other jobs must stay on track so that they finish on schedule. Delays can also cost you financially, since estimates are all based on cost of parts at time of estimate (at Motorheads Performance we do not mark up our parts, preferring instead to pass the savings on to our customers, and do not have any type of wiggle room and must pass increases on to you), and labor is estimated based on things going as scheduled without change.

You can help immensely by being well prepared, and by forming a concrete plan of action. Be as honest as you can about what you are trying to accomplish and what you intend to use your finished vehicle for. When it comes to final negotiations, be honest about your budget so that your classic car shop can help you with your choices and help you stay within your budget.

At Motorheads Performance, we enjoy helping you with your decisions by going over options, discussing the pros and cons of each, and trying to develop a plan which will deliver the exact type of performance you are wanting from your ride. We want our customers to know we're comfortable working WITH you and really listening to your needs and wishes. We don't try to fit you into our mold of what we feel is right for you, what is currently "hot", or what "everyone else" is doing. We love working with you, regardless of your level of experience or knowledge because we have a real passion for what we do. We'll advise, give you the pro's and con's of different choices, give you options within a range of prices...ultimately the decisions are yours. If these qualities are important to you, look for a shop that shares them.

For more information on classic car repairs, upgrades and restorations, visit Motorheads Performance of Leesville, Texas.

Monday, January 2, 2012

Repairing Floor Pans
by Guy Algar

Repairing rotted out floor pans from an old car is often a job done incorrectly. As Shop Manager at Motorheads Performance, I've recently encountered yet another a set of replacement front floor pans that were installed incorrectly, resulting in a repair which I'm sure was much larger than the original damage. Unfortunately, it is something I see time after time in our work with classic cars and trucks.


The latest set of front floor pans I've encountered for repair are on a 1969 Pontiac Firebird a customer had recently purchased. The previously "repaired" floor pans had been spot welded in place using an acetylene torch or a mig welder. Unfortunately, the spot welds were over six inches apart, with gaps up to a quarter inch between the base metal and the floor pan. The gaps of the floor pan to floor were filled with silicone caulking. The pans were also modified in an attempt to repair the rotted foot pans by sliding the pans forward toward the fire wall, thus leaving misalignment and clearance issues with the transmission support. The other problem was not only the pans themselves, but the floor was not properly trimmed and prepped for the installation. The excess rusted floor metal was not removed properly from the support structures, which caused improper seating of the new floor pans. This caused large gaps during the spot welding, which allowed leakage to occur. Dirt, dead leaves and other debris filled areas of original sheet metal that overlapped the new floor pans. Over time, the leakage caused further rusting of the original floor, as well as damage to the new pans from corrosion.  The interior carpeting was destroyed as well.


Proper installation of new floor pans requires that ALL rusted metal be completely removed. This cannot be stressed enough, and it is a mistake that many do-it-yourselfers make. You may need to purchase additional floor sections to repair what the floor pan does not cover. All floor support structures and seat support structures need to be removed in some cases, but in all cases, all rusted floor metal needs to be removed completely.


Trial fit your new floor pans so that they drop into place with no gap or space between the new floor pan and the original floor sheet metal. There should be no overlap. Pans should be continuous welded all around the new seam. Do not spot weld, pop rivit or screw the new floor pans in place. Spot welding, pop riviting or screwing the pans into place will weaken the floor structure, especially on unibody vehicles. Normal driving will cause the floor pans to shift, tearing the spot welds, shearing the pop rivits and screws. Lastly, apply at least two coats of rust resistant primer and paint inside and on the underside. Lastly , a sealer is used to seal any gaps in the seams.


Correctly repairing floor pans may take a bit longer to do correctly, but will result in a repair job that will last a lot longer and not require further repairs chasing after yet more rust!.

Wednesday, December 28, 2011

Old Stock vs Reproduction Parts for Your Classic Car

We are often asked whether it is better to have an original part or a reproduction part on a classic car, and this question came up from a caller to Motorheads Performance just the other day. More specifically the caller wanted to know, from the standpoint of keeping the vehicle's value at its highest, whether it is more important to have a rusted part to refurbish and install, or to use a reproduction part. This is a question that many of our customers wrestle with. 


Because Motorheads Performance is a traditional hot rod shop, we try wherever possible to use old stock. We often find parts in junkyards, on-line searches, or through our network of shops and private collectors who we've accumulated over the years.  Yes, it is painstaking and time-consuming work to find parts which are 1) correct for the vehicle, 2) are in restorable condition, and 3) are priced reasonably.  This is where experience helps save time and money, but unfortunately for the average do-it-yourselfer, there will be a big investment of both when trying to keep your restoration project truly stock.


Our preference for trying to keep all of our restoration projects stock is because there is more value in a "correct" vehicle, whether you're talking number matching engine and transmissions, or other engine, body or trim pieces.  However, as parts have been frantically bought up over the last decade, they are becoming increasingly harder and harder to find, especially for the most popular of cars and trucks including the musclecars and rare or vintage hard-to-find vehicles. You'll notice more restored 4-door cars as the 2-door models have been pretty well picked over and bought up over the past decade or so.


Those who haven't tried searching for a rare part would be amazed at how many hours of searching it can take to find appropriate parts.  I stress this because you need to be cautious when buying parts. Sometimes you'll hear, "Oh, this part will also fit yours", or "it doesn't matter what vehicle it came off of as long as the diameter is the same", or similar comments from those wanting to sell the item they have.  I can't tell you how many of our customers who have taken up the task of finding their own parts ended up buying parts we couldn't use because they were incorrect or wouldn't fit.  The job is sometimes harder than you think.  Read your vehicles manual, research, and stay with parts that are indeed correct for your ride if you are taking the time to keep things original.


Since time is money, this is why some people make the decision to incorporate some reproduction parts in their restoration.  Done right, reproduction parts can sometimes save a bit of time, prevent the need to restore (repair, blast, prime and paint) old parts, and can get you out of a pinch if you simply cannot find the needed part. 


Case in point is one customer who has not been able to find an original dash for their Model A.  After searching for years without success, we were able to give them the name of a company who manufactures reproduction steel dashes specifically for the Model A.  While not "original", the use of this reproduction part will get the project back on track and on the road!  The owners, who wish to use only original parts, have the option to keep searching for the correct dash piece needed while enjoying their ride.  In an upcoming article, we'll talk about how to properly restore an old, rusty original part.


Reproduction parts are useful when they are correct, are quality, and made specific to your vehicle.  We avoid "one size fits all" types of reproduction parts, as proper fit can often be challenging enough for parts manufactured specific to one vehicle's year, make, model.  We find that sometimes reproduction parts fall short in providing proper fit or performance. Again, carefully research the product and compare it to using original parts.


Also a consideration is whether you want to add a few modern luxuries such as IFS (independent front suspension), disc brakes, a beefier exhaust system, headers, or upgrades to your powertrain. Changing your suspension to IFS will keep your vehicle from being truly stock, but can add to the enjoyment of your car if you are wanting to enjoy long cruises or weekend drives. Upgrading the engine to performance levels will also involve modifications to several systems such as intake, exhaust, suspension at a minimum, which also alters a "stock" vehicle. 


At Motorheads Performance, we meet at length with each customer to determine what their wants and goals are. What you intend to use the car for (daily driver, weekend warrier, drag racer, cruiser, etc), as well as what your goals are for horsepower, and level of "bling" or eye appeal you want are very important, as they are often in conflict with each other. We try to help you sort this out and make solid decisions so you end up with a finished project that meets or exceeds your dream. Try finding shops that offer design and planning services. If you are wanting to do all the work yourself, but need help planning out your project, Guy Algar, our shop manager, can layout the appropriate steps and parts you'll need. In any event, we recommend thinking your project through carefully before you invest any time or money into it so that when you do begin your project, you haven't made costly and sometimes irreversible mistakes.


The bottom line of old stock versus reproduction parts is that "it depends".  It depends on what you want, what you value, what you will use your ride for, whether you are doing the job yourself or hiring a professional, and to some degree, your budget.  We like stock because there will ALWAYS be a demand for quality stock vehicles. The trick is to know what are items you can upgrade or change that may actually add value, versus those that will not or may even cause a loss of value. The drawback to pimping out your ride is that fads come and go. Sometimes it pays to be conservative. What is popular now probably won't be in another few years and you'll be looking to do another at least partial restoration.  Look for more on this topic in an upcoming article!

Tuesday, December 27, 2011

The Purpose of Motorheads Performance's Newsletter

Guy and I have been talking about the best ways to share some of the experiences we have at Motorheads Performance, as well as some of the great questions we get from people contacting us. Our purpose is to help others get good information to help them with their own restoration or repair projects, as well as help them avoid some of the common mistakes that are made. Often, these mistakes can save time initially, but end up costing much more money and time in the long run.

If you would like to see a specific article, need an answer to a question, or want to share an experience you think might benefit others, please contact us via e-mail.