Motorheads Performance proudly displays our policies. Since 2006, our classic car customers have received a "Welcome Kit" which outlines not only all of our policies, but what we need and expect from our customers, AND most importantly, what you (our customer) can expect from us. We're so confident of our good policies and outstanding customer service that we're willing to put it in writing, and we stand behind it.
Years ago, we even created a logo to display the commitment Andrea and I have towards customer service. We proudly display this pledge:
We don't rip you off, or price gouge. You receive an estimate to start, and are updated every step of the way with phone calls and/or e-mail, along with photos of work being done. You are invoiced in detail, shown in blocks of the time spent at each work segment, as taken directly from computerized time cards we enter directly after work is performed at least twice daily or before we switch to another project. We also list items which were at no charge so our customers have an understanding of everything that was done on their vehicle.
Our parts purchasing policy is unique. We do not upcharge. If we receive a discount because of our affiliations, we pass that savings on directly to you. Find out more about our parts purchasing policies on our website. The bottom line is we try to save you money wherever we can!