Our Policies & Pledge

Motorheads Performance proudly displays our policies. Since 2006, our classic car and muscle car customers have received a "Welcome Kit" which outlines not only all of our policies, but what we need and expect from our customers, AND most importantly, what you as a customer can expect from us.

We're so confident of our good policies and outstanding customer service that we're willing to put it in writing, and we stand behind it. Years ago, we even created a logo to display the commitment we have towards customer service. We proudly display this pledge:

We're located in a beautiful rural area of South Central Texas to serve you best!

 

   -  Visits are By Appointment Only

           This gives us uninterrupted time to spend with you on your visits

           It also gives us uninterrupted time to spend on your project

   -  We value the safety our more remote location provides us and our customers!

           We don't encounter passer-bys and those looking for cars to steal

   -  Our shop is professional, with the tools and equipment for us to do the job right

          Three auto bays and a machining area in our main shop building

          Two other buildings we utilize for parts, storage and work areas

   -  We have the training and expertise to do the job

          Guy Algar holds 5 ASE Certifications from the

               National Institute for Automotive Service Excellence          

          Guy Algar has over 35 years of experience working on classic cars, muscle cars 

               street rods, race cars & vintage trucks

          Guy Algar is a Mechanical Engineer with over 25 years experience

   -  We have the ethics to do the job right the first time

          We've been in your shoes and we know how it feels to have work done

   -  We have the desire to do the best job possible for you

          We want to provide you with the best quality at the best price possible

          We want you involved in the decisions that affect your ride

          We want you to feel great about your choices

          We want you to feel great about the outcome of your project

We don't rip you off, or price gouge. You receive an estimate to start, and you are updated every step of the way with phone calls and/or e-mail, along with photos of work being done. You are invoiced in detail, shown in blocks of the time spent at each work segment, as taken directly from computerized time cards we enter directly after work is performed. This is done at least twice daily or before we switch to another project. We list all work done to your vehicle, including trivial items that don't significantly add to the amount of time spent, or which were performed at no charge to you. This is done so that you have an understanding of everything that was done on your vehicle.

Our parts purchasing policy is unique. We do not upcharge. If we receive a discount because of our affiliations, we pass that savings on directly to you. We work with many distributors who sell to us at discounted prices. Find out more about our parts purchasing policies on our website. The bottom line is that we try to save you money wherever we can and this includes the purchase of parts for your project!

Customers who have interacted with Motorheads Performance like the personal attention they receive. You'll talk directly with Guy Algar, the one who will be doing the planning and the work on your vehicle. You'll have access to Guy throughout your project. If you have any questions or concerns, ask us! We love the opportunity to discuss them with you.

We deliver quality services at fair prices.

Schedule a visit to Motorheads Performance

and see how different we are!